Certified Medical Office Assistant (NY HELPS) - FT - Day Shift

About the role

The role involves performing clerical and patient-oriented clinical tasks and direct patient care at the Erie County Medical Center Corporation. It is a paraprofessional position responsible for assisting with patient screening, registration, appointment scheduling and discharge, performing routine patient point of care screening and clerical functions.

Responsibilities

• Pre-registers and/or registers patients using computer information systems;
• Enters orders, obtains patient results, schedules patient appointments, gathers demographic information including payer information and inputs into computer information systems;
• Obtains insurance information required for hospital billing, including completion of the Medicare Secondary Payer Questionnaire;
• Performs work related to patient health insurance eligibility such as obtaining and verifying preauthorization approval for procedures, receiving authorization errors and making corrections to errors;
• Inputs information into the electronic computerized system;
• Determines insurance co-payments due from patient at time of service;
• Collections required amounts at time of pre-registration and/or registration and issues receipts;
• Utilizes electronic medical record to process physician orders and referrals;
• Provides feedback to appropriate person of missing/incorrect information so it can be obtained at the point of service;
• Refers patients to staff responsible for developing contractual payment plans;
• Performs point of care testing and documents results;
• Obtains and records vital signs; and reports abnormal findings to Registered Nurse;
• Processes and distributes incoming facsimiles;
• Stocks exam rooms as needed, orders medical supplies and checks and changes sharp containers as needed;
• Adapts to new products and procedures in a timely manner;
• Attends staff meetings and annual in-service programs as well as other programs pertinent to assigned clinical area;
• Complies with applicable federal and state regulatory agency guidelines, including Health Information Portability and Accountability Act of 1996 (HIPAA) privacy standards, established departmental policies and procedures, objectives, quality assurance, safety, environmental, infection control standards, etc.

Qualifications

• Graduation from high school or possession of a high school equivalency diploma;
• Completion of a one (1) year Medical Office Assistant Program;
• Completion of a Medical Office Assistant Program which is less than one (1) year in duration and Medical Office Assistant experience in a clinic or healthcare setting that together equals one (1) year;
• Possession of a Medical Office Assistant Certification within twelve (12) months of appointment and maintenance throughout duration of appointment.