Certified Medical Assistant Team Lead (Brand New Office)

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow, we’re building a diverse, driven and empathetic team while cultivating an environment where everyone can thrive.

About the role

As we expand and transform the primary care experience, we’re seeking a Team Lead (internally called Practice Coordinator) for our Medical Assistant team. In this role, you will be the onsite lead supporting your practice team in delivering the highest quality and best experience to our patients. You will champion best practices, ensure operational excellence, manage scheduling, inventory, and facilities, and serve as the main point of contact for daily clinical operational oversight. You will motivate and coach teammates, support consistent high performance, and guide the team through change and growth. You thrive in customer-service, administrative, and team-leadership roles, especially during times of change, and are skilled in patient communication and fostering open communication among team members.

What You’ll Likely Work On

• Ensure operational readiness through regular team check-ins, staffing reviews, task queue monitoring, adherence to standard work, and end-of-month practice operations such as publishing shift schedules for administrative and clinical team members
• Provide team support and leadership through training, coaching, mentoring, and recognition
• Drive performance improvement via active daily management, including office huddle facilitation and performance metric monitoring
• Perform inventory management: ordering and receiving supplies, expiration tracking, waste minimization, and completing counts
• Support the financial health of the practice through office budget review and managing copay and revenue cycle
• Monitor and own Net Promoter Score (NPS) responses; respond to service recovery cases, escalating to the Operations Manager as needed
• In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
• Use C-I-CARE in all patient interactions; ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance
• Handle front-of-house duties: check-in/check-out, insurance verification, paperwork, test prep, tasking to service-level expectations, and opening/closing duties including maintaining patient and employee spaces, restocking supplies, and supporting facility, security, and IT requests
• Perform clinical duties including venipuncture across pediatrics to geriatrics, and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs

Requirements

• At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another USDE-recognized accrediting organization
• Active Medical Assistant certification from NHA, AAMA, NCCT, AMCA, NAHP, NCMA, AMT, or another recognized certifying body approved by the Board
• Proven ability to foster strong, collaborative team dynamics and a supportive, engaged culture
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams
• Strong written and verbal communication skills
• Proven track record of leading successful change management and process improvement efforts preferred
• Experience in healthcare with a solid understanding of billing and insurance preferred
• Physical demands: Mostly sedentary work with occasional exertion of up to ten pounds of force and frequent small amounts of force; typically involves sitting most of the time with brief periods of walking or standing

Pay

The range for this role is $29.00 to $31.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

Schedule

This is a full-time role working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ location. Shifts are generally 8 hours, Monday–Friday, between 7:30 a.m. and 6:00 p.m.

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program with free confidential services for stress, anxiety, financial planning, and legal issues
• Competitive medical, dental, and vision plans
• Pre-tax commuter benefits
• PTO cash outs: option to cash out up to 40 accrued hours per year
• 401(k) match
• Credit toward emergency childcare
• Company-paid maternity and paternity leave
• Paid life insurance (One Medical covers 100% of Basic Life Insurance)
• Disability insurance (One Medical covers 100% of Short Term and Long Term Disability Insurance)
• Malpractice insurance for clinicians (100% covered)
• UpToDate subscription
• Continuing Medical Education (CME) annual stipend
• Rounds: providers end patient care one hour early each week for shared learning
• Discounted rate to attend One Medical’s Annual REAL primary care conference