Certified Medical Assistant - Retention Bonus Eligible
About the role
Clinical Renal Associates is dedicated to putting patients first through exceptional kidney and hypertension care. Our team of experienced providers serves patients across Chester, Delaware, and Philadelphia counties, offering convenient access through multiple office and dialysis locations and broad health system and insurance partnerships. Learn more: https://clinicalrenal.com/ Come grow your career with us! Clinical Renal Associates is seeking a Certified Medical Assistant (CMA) to support both the administrative and clinical functions of our growing nephrology practice. The ideal candidate is patient-focused, detail-oriented, and committed to delivering exceptional care while supporting providers and ensuring an efficient office workflow. In this role, you will perform a wide range of responsibilities including patient registration, appointment scheduling, insurance verification, patient intake, clinical support, diagnostic testing, and coordination of care. You will work closely with physicians, physician assistants, nurse practitioners, patients, pharmacies, and other healthcare providers to ensure a seamless patient experience.
Responsibilities
- Greet patients and perform check-in/check-out procedures accurately and efficiently.
- Collect co-pays, deductibles, co-insurance payments, and outstanding patient balances.
- Obtain insurance card and payment guarantor information and verify insurance eligibility.
- Schedule appointments, procedures, and follow-up visits.
- Print orders and patient educational materials.
- Answer incoming calls promptly and professionally while demonstrating phone etiquette consistent with professional standards.
- Maintain assigned clinical inboxes within the athenaClinicals electronic medical record system.
- Manage appointment reminders, patient waitlists, and appointment rescheduling through the athenaClinicals automated scheduling system.
- Room patients and complete patient intake, including vital signs, allergy verification, medication reconciliation, documentation of recent flu and pneumonia vaccinations.
- Assess and document patient symptoms, reactions, and physical condition in athenaClinicals.
- Assist physicians, physician assistants, and nurse practitioners with examinations and procedures.
- Perform diagnostic testing; collect specimens and follow all CLIA regulations.
- Prepare patient charts and ensure laboratory information is available for office visits.
- Contact patients regarding test results or care instructions as directed by the physician, physician assistant, or nurse practitioner.
- Make patient reminder calls regarding required laboratory work two (2) weeks prior to appointments.
- Triage patient phone calls and portal messages, determine appropriate response priority, consult with providers as needed, and document appropriately.
- Facilitate referrals to specialty care, imaging, and laboratory services as ordered.
- Coordinate required laboratory and imaging studies to ensure patients are appropriately prepared.
- Scan, attach, review, and process patient medical records and administrative documents within athenaClinicals.
- Review and process incoming faxes and laboratory results that are not received electronically.
- Process prescription refills and medication prior authorizations.
- Organize medication sample inventory and properly discard expired medications.
- May assist with preparing payment batches and maintaining accurate office cash transactions.
- Exercise sound judgment in challenging and stressful situations.
- May occasionally serve as a trainer for medical support staff or students.
- Perform other duties and responsibilities as required, assigned, or requested.