Certified Medical Assistant - Primary Care (Bellaire)

About the role

The Medical Assistant Certified (MA) provides direct assistance in patient examinations, procedures, diagnostic studies, treatment, and dressing changes under the supervision of clinical or administrative leadership. The MA also performs general administrative duties in compliance with CLIA, HIPAA, NCQA, and government standards, and may schedule appointments, ensure medical necessity compliance, and verify eligibility for care.

FLSA status: Non‑exempt

Qualifications

• Education: High school diploma or equivalent (GED, homeschool equivalency, partial or full post‑secondary education, etc.).
• Experience: Two years of Medical Assistant experience in a clinic/outpatient setting, or one year in a Novice‑II position.
• Licenses and certifications (required): BLS – Basic Life Support or Instructor (American Heart Association) and Certified Medical Assistant through AAMA, NAHP, NCCT, NHA, or a Registered Medical Assistant/EMT.
• Preferred certification: CPT – Certified Phlebotomy Technician (ACA).

Skills and Abilities

• Demonstrates safe performance of assigned duties through ongoing competency assessments.
• Proficient in spoken, written, and reading English, especially for safety‑critical tasks.
• Effective communication with patients, physicians, families, and co‑workers using a customer‑service focus and positive language.
• Knowledge of medical practice, patient care, examinations, diagnostic and treatment procedures, and medical equipment.
• Ability to develop and maintain clinical quality assurance and accurate medical records.
• Learning attitude toward problem solving, reasoning, and judgment.
• Provides safe, patient‑centered, compassionate, and competent care.
• Proficient computer skills for documentation and work‑related tasks.
• Completes required continuous training and maintains current certifications.

Essential Functions

People

• Promotes a positive work environment and collaborates with the interprofessional care team.
• Responds positively to assistance requests and contributes to problem resolution.
• Communicates clearly and professionally with peers, staff, and physicians.
• Facilitates open communication to achieve mutual understanding and timely reporting of patient information.
• Handles telephone/email messages for providers or registered nurses.
• Supports department employee‑engagement scores through peer accountability.

Service

• Provides patient care under direct supervision of a physician, RN, or clinic leadership.
• Obtains and documents vital signs, chief complaints, medication reviews, and relevant medical/social history.
• Documents care, diagnostic measurements, treatments, and procedures in the EMR per policy.
• Follows up with patients to ensure compliance with recommendations, labs, imaging, referrals, and MyChart activation.
• Contributes to patient‑satisfaction scores through peer accountability.

Quality / Safety

• Prepares treatment rooms and assists with equipment and supply maintenance.
• Reports patient observations, conditions, and problems to physicians or nurses.
• Ensures patient and family privacy while prioritizing safety.
• Sterilizes instruments and equipment under supervision.
• Participates in quality and safety improvement activities, reporting near‑misses and collaborating with the team.

Finance

• Stocks exam rooms and conducts inventory management.
• Uses resources efficiently and minimizes waste.
• Manages time independently, prioritizing tasks to reduce overtime.
• Assists team members during heavy workloads.

Growth / Innovation

• Offers innovative solutions via performance‑improvement projects and professional development.
• Seeks guidance from preceptors and licensed personnel when needed.
• Maintains an up‑to‑date My Development Plan (MDP).

Supplemental Requirements

• Work attire: Uniform – Yes; Scrubs – Yes; Business professional – No; Other (department approved) – No.
• On‑call: No.
• Travel: May require travel within the Houston Metropolitan area – Yes; Travel outside Houston Metropolitan area – No.