Certified Medical Assistant (Patient Care Coordinator)

CLACKAMAS COUNTY Clackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. SPIRIT: Our Core Values Explore Clackamas County Recreation, Arts & Heritage CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, November 4, 2026. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. Compensation Annual Pay Range: $57,374.20416 - $72,353.74432 Hourly Pay Range: $ 27.583752 - $ 34.785454 Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position. Job Details And Qualifications Clackamas County’s Health Centers Division is seeking a motivated and team-oriented Certified Medical Assistant (CMA) to support obstetric patients and population health initiatives at the Public Service Building (PSB). In this role, you will coordinate prenatal and postpartum care, help patients navigate healthcare systems, facilitate referrals and transitions between care settings, and conduct outreach to support patient engagement and access to services. You will also review patient records to identify preventive care needs, coordinate follow-up, and maintain accurate and complete electronic health records. Working collaboratively with providers, care teams, and community partners, you will help ensure continuity of care, improve patient outcomes, and support the delivery of high-quality, patient-centered healthcare to Clackamas County residents. Required Minimum Qualifications/ Transferrable Skills:* Current certification/registration as a Medical Assistant by a nationally recognized program. Basic Life Support (BLS) certificate. Experience working in an obstetrics (OB), prenatal, or postpartum care setting. Experience working with Electronic Medical Record (EMR) systems such as EPIC. Preferred Special Qualifications/ Transferrable Skills:* Experience working with OCHIN Epic. Experience with patient outreach for preventive care gaps. Experience with patient text campaigns. Experience with Oregon Health Plan coverage assistance and coordination. Pre-Employment Requirements Must pass post-offer, pre-employment drug test. Must pass a criminal history check which may include national or state fingerprint records check. For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Obstetric Care Coordination Prenatal Tracking and Care Coordination: Tracks prenatal care plans, patient progress, and outcomes using electronic health record (EHR) reports and pregnancy cohort tracking tools. Collaborates with the care team to coordinate services, address patient needs, and help patients and families navigate healthcare systems and community resources. Referrals and Transitions of Care: Coordinates doula referrals and transitions to community obstetric providers, typically between 32 and 36 weeks of pregnancy or as needed. Facilitates medical record and consent transfers, monitors continuity of care, follows up on missed appointments and barriers to care, and resolves communication issues with healthcare and community partners. Patient Support and Resource Navigation: Identifies barriers to accessing care and coordinates services and community resources to address patient needs, including transportation and communication support. Adjusts care coordination plans as needed and maintains patient tracking lists to monitor progress and ensure appropriate follow-up. Postpartum and Newborn Care Coordination: Tracks patients through delivery, updates EHRs with delivery and newborn information, and schedules postpartum follow-up and newborn weight-check appointments. Obtains and transfers hospital records as needed and completes documentation within required timelines to support UDS and state reporting requirements. Population Health and Preventive Care Patient Outreach and Engagement: Conducts patient outreach to address preventive care gaps, facilitate appointment scheduling, and coordinate follow-up. Gathers information from internal and external sources, documents outreach activities, and collaborates with the population health team to improve patient engagement and completion of recommended preventive care services. Preventive Care Chart Review: Reviews patient charts and health maintenance records to identify completed and outstanding screenings and preventive services and verify appropriate follow-up intervals and due dates. Collaborates with primary care providers and care team members to maintain accurate records and support timely preventive care. Health Information & Quality Improvement Health Information Coordination and EHR Results Management: Coordinates the collection, review, and documentation of information related to preventive care gaps in collaboration with providers, medical records staff, and external partners. Uses EHR health maintenance functions, Care Everywhere, and other available tools to locate and integrate results, support continuity of care, and ensure patient care information, outreach activities, and relevant results are accurately documented within established timelines. Quality Improvement and Population Health Support: Gathers information, assists with documentation, and completes assigned quality improvement activities that support population health initiatives. Provides backup support to population health team members and performs other related population health duties as assigned. WORK SCHEDULE This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Typical schedule: Monday-Thursday 6:30pm -5:00pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. Benefits Information Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee’s date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous Paid Time Off Package, Including 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Employee Assistance Program (EAP) Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see link below for additional information) This is a full time County position represented by the Employees' Association. Learn More About Benefits ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of t he Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring heal th families and strong communities in Clackamas County. Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience. Vision Statement: Individuals, families, and communities are resilient and thriving. H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive. EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services. ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise. APPLICATION PROCESS Clackamas County only accepts online applications. Help with the Application If you have any questions or issues you may contact the Department of Human Resources by calling 503-655-8459 or emails us at jobs@clackamas.us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). How To Claim Veteran's Preference Requesting Veterans' Preference Learn more about Oregon's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day . EQUAL EMPLOYMENT OPPORTUNIT Y Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITMENT CONTACT Jenn Johnson, Recruiter Email: JJohnson2@clackamas.us