Certified Medical Assistant - Nephrology - Boston

About the role

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties:

Responsibilities

• Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information;
• Assists physicians with procedures and educates patients on specimen collection.
• Performs clerical or administrative duties in support of clinical operations.

Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation.

Job Description

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Ensures patient and personal safety.
• Completes a fall risk assessment. May sit with a patient who needs monitoring.
• Prepares exam room for each patient in accordance with needs of patient’s visit.
• Auxiliary with patient care as warranted and within their scope of practice.
• May administer immunizations per clinic needs.

Minimum Qualifications

• High school diploma or equivalent.
• Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR Obtain within three (3) months.
• 0 – Less than Two (2) years of Medical Assistant experience.

Preferred Qualifications

• Two (2) years of Medical Assistant experience.
• Bilingual.
• Experience with electronic medical record systems.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Ensures patient and personal safety.
• Completes a fall risk assessment. May sit with a patient who needs monitoring.
• Prepares exam room for each patient in accordance with needs of patient’s visit.
• Auxiliary with patient care as warranted and within their scope of practice.
• May administer immunizations as needed.
• May be asked to cover satellite locations.

Physical Requirements

• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure of blood-borne pathogens.
• Requires fine manual dexterity to lift and maneuver patients.
• Requires visual and aural acuity necessary to monitor patient care.

Skills & Abilities

• Demonstrates organizational skills and attention to detail.
• Ability to prioritize work and complete tasks in a timely manner.
• Works independently and accurately with excellent follow-through.
• Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems.
• Ability to read, write and spell in English to ensure accurate message taking and documentation.
• Good interpersonal skills.
• Knowledge and ability to use universal precautions and knowledge of patient handling.
• Knowledge of EPIC.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Maintains sensitive and confidential patient information according to HIPAA.
• Capability to make decisions to ensure patient safety and promote quality patient care.