Certified Medical Assistant (Floater)

Position Overview

This role blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience. This position will be primarily based out of our Greenville office; however, occasional travel to our Anderson and Spartanburg offices will be required to provide coverage and support as needed.

Primary Responsibilities (Patient Services Focus)

• Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately
• Scheduling, rescheduling, and confirming appointments
• Checking patients in and out, collecting payments, and coordinating follow-up appointments
• Aiding patients with general questions regarding services, forms, and office policies
• Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
• Completing prior authorization requests for medications
• Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
• Maintaining accurate patient records in accordance with HIPAA guidelines
• Collaborating closely with providers and administrative staff to ensure smooth daily operations
• Supporting company culture and upholding organizational values
• Assisting with staffing needs at other iTrust Wellness locations as needed
• Performing additional duties as assigned

Clinical Responsibilities (Approximately 30%)

• Collecting vital signs as needed
• Administering clinical testing, including UDS panels and GeneSight swabs
• Preparing and administering injectable medications when required
• Maintaining clinical supplies and medication inventory
• Maintaining active certification

Requirements

• High school diploma or equivalent
• 2+ years of experience in as a Medical Assistant in health care environment.
• Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing
• Current CPR/BLS certification
• Strong interpersonal and communication skills
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
• Knowledge of HIPAA and patient confidentiality standards

Preferred Qualifications

• Experience or interest in the mental health field
• Familiarity with EMR systems
• Proficiency in Microsoft Office (Word, Excel, Teams)
• Experience in a private practice or outpatient setting

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Licenses/Certifications

• Certified Medical Assistant (Required)

Location

Primarily based out of our Greenville, SC 29611 office. Some travel to Spartanburg and Anderson required.

Willingness to Travel

25% (Required)