Certified Medical Assistant – Concierge Primary Care

What You’ll Do

• Serve as the primary clinical assistant to the Lead Physician during exams, consults, and follow-ups.
• Perform high-quality phlebotomy (must be experienced and confident), including venipuncture for advanced panels like Boston Heart.
• Collect, prepare, and process diagnostic samples (blood, urine, swabs) following strict protocols.
• Maintain a pristine, organized, and patient-ready clinic environment at all times.
• Aid with medication reconciliation, prior authorizations, refill coordination, and basic clinical documentation.
• Greet members with warmth, professionalism, and efficiency — embodying the PrimaryMD “Human Advantage.”
• Build trust and rapport with high-net-worth professionals, executives, and families.
• Anticipate needs before they’re stated — from a glass of water to ensuring a seamless visit flow.
• Communicate clearly and confidently across in-person, phone, and digital channels.
• Assist with onboarding new members — scheduling, intake, medical record gathering, testing coordination.
• Maintain impeccable documentation, inventory, and clinical supply management.
• Support care coordinators and operations staff with follow-up tasks, referrals, and continuity of care.
• Embrace technology: forms, task lists, software tools, automations, and internal workflows.

Requirements

• Certified Medical Assistant (CMA) with active certification in California.
• Strong phlebotomy skills and comfort with all aspects of sample collection.
• 2+ years of experience in primary care, concierge medicine, urgent care, or a similarly fast-paced clinical setting.
• Warm, empathetic, confident communicator.
• Ability to build relationships and deliver a luxury-level member experience.
• Naturally anticipatory — you notice details others miss.
• You take pride in doing things right the first time.
• You show up — emotionally, mentally, and operationally.
• You are hungry to learn, grow, and contribute as the company scales.
• Comfortable with modern software, EHRs, and digital tools.
• Quick to learn new systems and adopt structured workflows.
• Organized, detail-oriented, and excellent at follow-through.

Qualifications

• Work directly with world-class physicians in a practice built on deep relationships, advanced diagnostics, and proactive care.
• Be part of a high-growth, mission-driven healthcare company redefining preventative and longevity-focused primary care.
• Build meaningful connections with members and truly impact their health trajectory.
• Growth opportunities as we expand into NYC and LA.
• A culture rooted in excellence, empathy, and innovation.