Certified Medical Assistant (CMA) Queen Street Family Medicine/Part Time/ Days

Responsibilities

• Prepares patient for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol.
• Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider and in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
• Performs Point of Care Testing, including but not limited to hearing, flu, urine and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.
• Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assures exam rooms are adequately supplied and cleaned after each patient visit.
• Maintains and cleans medical instruments and equipment after each procedure.
• Auxists in proactive outreach for patients requiring preventive and chronic disease services.
• Participates in care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Auxists in the coordination of referrals, education and community resources.
• Participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues.
• Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• May occasionally travel to various sites within the region to support operational needs.
• May assist at new practices and sites by mentoring and leading other team members during the initial onboarding period.

Qualifications

• Basic Cardiac Life Support (Required)
• Nationally Registered Certified Medical Assistant (Required)
• H.S. Diploma/GED (Required)