Certified Medical Assistant - Clinical Operations

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! As a Certified Medical Assistant (CMA), you will serve as the operational partner to a distributed network of telehealth providers (MDs, NPs, PAs): keeping their daily visit and prescription queues moving, resolving patient situations in real time, catching prescription discrepancies before they reach the pharmacy, and providing hands-on support wherever the operation requires it. You are a versatile operator that can equally manage a visit queue and coordinate a state licensure application. Comp | Perks | Benefits The base pay range for this position is $30.00 per hour**Robust and affordable Medical, Dental, and Vision plan options Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediatelyBase pay offered may vary depending on job-related knowledge, skills, and experience. What you get to do every day Patient coordination Own inbound patient escalations end-to-end: dosing questions, medication switches, shipping/medication integrity issues, replacement orders, refund research, demographic corrections — call the patient, resolve or route, document the outcome, close the loop with CXConduct patient outreach by phone/email/VM to complete missing intake and refill forms, collect prior prescription documentation for dose verification, and confirm medication/pricing changes before orders are placedResolve live visit issues in real time: patients experiencing video, link, or other technical failures, last-minute reschedules, no-show verification and rebooking Provider support & queue management Assign and monitor daily asynchronous visit queues across the provider network; rebalance workloads, follow up on incomplete tasks, and flag stuck or duplicate encountersServe as first-line support for provider questions in Slack — platform navigation, workflow questions, documentation issues — and escalate clinical questions to the appropriate physician channelAudit prescriptions against the provider's encounter documentation; catch molecule/dose mismatches and coordinate corrections with the provider and pharmacyMonitor sync visit coverage; flag thin coverage days and coordinate added availability Pharmacy & platform coordination Work directly with multiple compounding pharmacy partners to verify, cancel, resubmit, and replace prescription orders; investigate missing tracking and delayed shipments; flag state-licensing misroutes before they shipServe as an operational point of contact for pharmacy account managers as new pharmacy partners and brands come onlineTriage platform bugs (EHR, scheduling, prescribing) — document, escalate to engineering/product, verify fixes, and communicate changes back to providers Provider onboarding, licensure & training support Support new-provider onboarding logistics: account/credential setup, training scheduling and completion tracking, resource access, following up with non-respondersAssist with provider licensure and credentialing tracking: maintaining rosters, tracking application status, gathering documentsHelp build and deliver provider training and reference documentation; keep the knowledge base current as workflows change Practice operations coverage Provide coverage for practice operations administrative work, including planned leave coverage for practice ops leadership: queue health monitoring across brands, provider workflow updates, surge coordination, and reporting supportSupport provider licensure and credentialing operations: roster maintenance, application status tracking, document collection and follow-upThis role spans multiple brands and service lines — flexibility across products and willingness to learn new workflows is essential What you bring to the role Current CMA certification is required (AAMA, AMT/RMA, NHA/CCMA, or equivalent)Ability to work on EST as well as weekend and evening rotation coverage is required 2+ years of medical assistant or clinical support experience; telehealth, pharmacy, or weight-management/GLP-1 experience strongly preferredStrong working knowledge of medication terminology, prescriptions, and dosing conventions; the ability to review a chart and identify discrepanciesExcellent patient-facing phone manner and the ability to handle confused or frustrated patients that require de-escalationAbility to manage multiple queues, communication channels, and follow-ups simultaneously without losing track of open itemsTechnically proficient with EHRs, scheduling platforms, Slack, and Google WorkspaceAbility to learn new software quickly and troubleshoot issues independentlyClear, professional written communication. Most of your work happens in writing, with providers, pharmacies, and internal teamsSelf-directed and reliable in a remote environment and raises issues early and follows through to resolutionClear understanding of scope of practice coordination and communication of clinical information without providing medical advice. Clinical decisions are always routed to a provider Bonus points Experience supporting compounding pharmacy workflows or GLP-1 programsPrior provider onboarding, credentialing, or licensure coordination experienceExperience working with distributed/1099 provider networks All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees. U.S. Applicants Only Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Remedy we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.* Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Remedy's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.