Certified Medical Assistant / Business Assoc, Endocrine-Ridgewood, Full Time, Day

About the Role

Under the direction of the physician, Charge RN, or Manager, this position performs direct clinical activities in a courteous, caring, and respectful manner. Responsibilities include patient intake, blood draw, pharmacy calls, EKG, and any tests required by the physician. The role also involves performing essential front desk activities such as greeting, registering patients, ensuring insurance compliance, and collecting payments at the time of service.

You will maintain accurate documentation in an EMR system in accordance with licensure and VMG policy and procedures. The position requires close collaboration with practice staff to ensure proper workflow, care, and treatment. Additional duties include managing the daily patient schedule, answering incoming calls, scheduling appointments, handling medication refills, and addressing clinical or billing inquiries.

Responsibilities

• Perform direct clinical activities, including patient intake, blood draws, pharmacy calls, EKGs, and other physician-requested tests.
• Accurately document patient information in an EMR system following licensure and VMG policies.
• Greet, register, and check in patients while ensuring insurance compliance and collecting payments at the time of service.
• Maintain the daily patient schedule and coordinate with clinical staff to address special needs or requirements.
• Answer incoming calls, schedule appointments, handle medication refills, and route clinical or billing inquiries appropriately.
• Support the practice and professional staff as directed by the Practice Manager.
• Rotate to other VMG locations as needed.

Requirements

• High school diploma or equivalent.
• Completion of a formal Medical Assistant program recognized by the State of New Jersey.
• Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from a recognized board (e.g., AMT, AAMA, NCCT).
• Previous experience as a Medical Assistant in a clinic, physician’s office, or outpatient setting preferred.
• Six months of customer service, data entry, administrative, office management, or clerical experience required.
• BCLS certification preferred upon hire; required after hiring.
• Understanding of medical practice operations preferred.

Skills

• Strong organizational and time management skills to prioritize tasks and respond to urgent situations.
• Excellent oral, written, and presentation communication skills for clear and concise interactions with diverse age groups and stakeholders.
• Ability to foster a high-functioning team environment and establish cooperative working relationships with staff and management.
• Courteous, caring, respectful, and compassionate behavior in all interactions.
• Non-judgmental listening and response skills with clear expectations.
• Commitment to Valley Health System’s Behavioral Standards, Mission, and Vision.
• Ability to maintain confidentiality of healthcare, financial, and company information.
• Accountability for job duties and organizational responsibilities.
• Support for efforts to improve and maintain high levels of patient and customer satisfaction.

Benefits

• Medical, prescription, dental, and vision coverage (for full-time and part-time employees).
• Group term life insurance and AD&D (for full-time employees).
• Flexible Spending Accounts and commuter benefit plans.
• Supplemental voluntary benefits (e.g., short-term and long-term disability, whole life insurance, legal support).
• 6 paid holidays, paid time off (varies), wellness time off, and extended illness leave.
• Retirement plan.
• Tuition assistance.
• Employee Assistance Program (EAP).
• Discounted membership to Valley Health LifeStyles Fitness Center.
• Daycare discounts for various facilities.

Pay

Pay range: $22.99 - $28.74 per hour. Actual salary varies based on role, experience, education, and licensure.

Schedule

Day shift (United States).

Job location: Paramus, 970 Linwood Ave, Suite 102.