Certified Investigator

About the role

The Certified Investigator manages Verland’s incidents in accordance with federal, state, and regional regulations, and agency practices to recognize, report and investigate incidents. They interpret guidelines for incidents and collaborate on incident management policies and procedures development. They provide education, guidance, and training to employees regarding incident management processes and reporting.

Responsibilities

• Interprets guidelines for incidents and collaborates on incident management policies and procedures development.
• Provides education, guidance, and training to employees regarding incident management processes and reporting.
• Engages in Administrative Reviews and Certified Investigation Peer Reviews to ensure processes meet regulatory standards and uphold the requisites of speed, objectivity, and thoroughness of certified investigations.
• Responsible for incident management of incidents reported internally through the Electronic Health Record (EHR) system.
• Tracks monthly incident data.
• Collaborates in continuous quality improvement efforts as part of agency’s Quality Plan and agency’s risk mitigation efforts.

Requirements

• Maintain a current PA-Office of Development Program (ODP) Certified Investigator certificate.
• Familiarity with PA Enterprise Incident Management (EIM).
• Two years’ experience working in an Intermediate Care Facility (ICF)/Intellectual Disabilities (ID).
• Working proficiency in Microsoft Office Suite.
• Familiarity with protective services laws and mandated reporter regulations.

Qualifications

• Bachelor's degree in a health care related field is preferred.
• Good writing and typing skills with attention to details including grammatical and spelling accuracy.
• Professional demeanor and the ability to interact effectively with staff at all levels.
• Willingness to initiate new procedures and explore alternative methods of incident prevention.
• Ability to conduct thorough investigations and manage competing priorities.

Skills

• Excellent interpersonal and communication skills.
• Ability to conduct thorough investigations and ability to manage competing priorities.

Benefits

Minimum of 30 hours worked, and employees enjoy a comprehensive benefits package: Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)Healthcare Flexible Spending Account (HSA)403b – Traditional and Roth with Company Match Tuition Reimbursement (for core positions)Competitive PTO Plan8 Paid HolidaysIncentive in lieu of Medical coverageCareer DevelopmentWhole Person Wellbeing ResourcesMental Health Resources and Support

Pay

Salaried, exempt full-time position.

Schedule

Maintains a flexible work schedule as required by certified investigation situational needs. Be on the Incident on-call schedule on a rotation basis, including the weekends.