Certified Fire Alarm Technician

Key Responsibilities

• Occasionally perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
• Program to effectively navigate fire protection systems with our end users
• Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
• Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
• Provide technical support to customers as needed
• Provide operational training to end-users
• Extend our service offerings to better meet customer needs
• Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
• Address inquiries and resolve technical issues, while providing quality customer care
• Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
• Ensure our customers and end-users have a positive experience working with Mircom

Requirements and Skills

• Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
• Completion of high school and/or trade school
• Proficient in Programming experience
• Proficient in Microsoft Office (PowerPoint, Excel and Word)
• Thorough understanding of the high-rise market, including its unique challenges and code requirements
• Excellent communication skills (written and verbal)
• Superb in planning, organization, and multi-tasking skills
• Customer-service oriented and a team-player
• Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems

What Mircom Offers

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company 401K program

Benefits

• Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process.
• In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.