Certified Field Performance Technician

About the role

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Requirements

• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

Qualifications

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry.
• High School diploma is required.
• PV design or PV electrical experience is preferred.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code, understands interconnection activities, understands basic construction principles.
• Safety: Adheres to company safety policies and procedures, ability to identify and report safety hazards, encourages others to work safely.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, remains tactful when communicating.
• Results Driven: Proven ability to meet deadlines and key metrics, works independently, as a team player, and drives results in a fast-paced, team-based environment, willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision-making and troubleshooting skills with the ability to problem-solve in a timely and effective manner, exercises good judgment, takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
• Knows when to involve supervisors.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.