Certification Specialist - Walnut Park

About the role

The Certification Specialist at CRM Residential will assist with the leasing of vacant apartments, handle recertifications and interim recertifications of residents, maintain the waiting list book, and assist with property development. They will also manage resident files, prepare file reviews, and perform other related duties.

Responsibilities

• Resident selection and orientation in accordance with the Resident Selection Plan
• Aid in the leasing of vacant apartments
• Timely recertification and interim recertifications of residents
• Maintain the waiting list book and keep it updated
• Assist in developing goals and objectives for the property
• Maintain resident files according to policy
• Aid in the preparation of various file reviews
• Handle daily resident requests and write up corrective work orders
• Daily management of office duties
• Manage daily work orders
• Take applications for prospective residents
• Compute applications for eligibility and send out billing notices
• Greet in-coming guests, respond to mail, and handle all incoming telephone calls
• Maintain a professional demeanor
• Attend required trainings
• In absence of the Community Manager, enforce the lease and rules and regulations
• Complete all required reports as directed

Requirements

• High School diploma or equivalent education
• 3-4 years of experience can offset minimum educational requirements
• 1-2 years of certification experience required
• HUD experience required
• Experience with recertifications, RealPage OneSite, and inspections required
• Effective oral and written communication skills
• Proficiency in Microsoft Office (Excel and PowerPoint)
• Ability to work with a variety of people and make them feel comfortable quickly
• Effective multi-tasking ability
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation
• Full Time Schedule: Monday-Friday 8:30AM-5:00PM

Benefits

• Comprehensive Health Coverage
• Roth 401(k) with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays