Certification Specialist

About the role

The Certification Specialist is responsible for coordinating certification readiness, scheduling, documentation, and testing administration for students. This role serves as the primary certification registrar within the Student Success department, ensuring students are accurately tracked, scheduled, and supported through the certification testing process.

Key Responsibilities

• Serve as the primary campus registrar for certification documentation and processes
• Verify certification eligibility and manage required documentation
• Track student certification milestones and cohort progress
• Clock scheduling for certification exams (FAA or other governing bodies as applicable)
• Maintain testing rosters and certification records in institutional systems
• Monitor certification pacing and identify students eligible or overdue for testing
• Track student use of certification preparation tools and resources
• Stay current on certification requirements and regulatory updates
• Communicate certification progress to Student Success and Academic leadership
• Flag students who may be at risk of falling behind certification timelines
• Proctor certification exams in accordance with regulatory guidelines and institutional policies
• Prepare testing environments and ensure exam integrity and compliance
• Document exam outcomes and maintain secure testing records
• Maintain accurate certification documentation within CampusNexus and related systems
• Support reporting related to certification readiness and student progression
• Afford assistance with audits, accreditation reporting, and certification data integrity
• Partner with Academic leadership, instructors, Student Success Coordinators, and Career Success teams to support certification progress
• Afford assistance with certification readiness workshops and student milestone programming

Performance Expectations

Metrics may include:

• Certification attempt rates
• Certification pass rates
• On-time certification pacing
• Documentation accuracy and compliance

Qualifications

• Education: Associate’s or Bachelor’s degree preferred.
• Experience: 1–3 years of experience in student services, certification administration, academic operations, or a related role; experience working in regulated or compliance-driven environments preferred.
• Skills: Strong attention to detail and organizational skills; ability to manage multiple deadlines and certification timelines; strong written and verbal communication skills; ability to maintain testing integrity and confidentiality.
• Additional Requirements: Proctor certification eligibility or related training may be required depending on governing body regulations.

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support