Certification Coordinator

About the role

Parthenon Management Group is an association management company offering management services to professional and trade associations. We provide strategic guidance and creative solutions with a vision for the future. The Certification Coordinator supports PMG’s goals, values, and philosophy by demonstrating excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes communication, teamwork, and job knowledge. The role performs administrative duties necessary to provide certification services to professional societies managed by Parthenon Management Group and serves as the primary point of contact for member and customer communication regarding certification and credentialing.

Responsibilities

• Serve as primary point of contact for member and customer communication for daily email and phone calls by exam candidates, prospects, members, Certification Chairs, and Certification Committee meetings.
• Perform weekly uploads of new exam applications and recertification renewals.
• Review documents to ensure applications and renewals are eligible to sit for an exam or recertify.
• If approved, save all corresponding documents and spreadsheets in appropriate folders.
• Oversee the certification renewal process, timelines, and data management.
• If any files are not able to be approved, correspond with applicant (new or recertification) to obtain missing documents or communicate why they are not approved.
• Involve the Certification Manager as needed.
• Print and mail certificates to newly certified or recertified certificants.
• Maintain and respond to emails that come into the certification inbox and respond to messages as required.
• Assist members as needed with their general questions or issues.
• Understand and utilize test vendor software.
• Participate as needed with website maintenance and ensure website information is current and accurate.
• Maintain confidentiality and integrity of exams, scores, data management, policies, website accuracy, and correspondence.
• Support certification and volunteer communications and timelines.
• Implement program growth strategies as directed by the Senior Certification Manager.
• Manage registration process and collaborate FAQ communication points with Member Services.
• Assist with the production of examinations and candidate handbooks.
• Maintain statistics and databases on participation in certification programs.
• Develop and implement strategies to recognize newly certified individuals as well as those renewed – i.e., digital badging programs.
• Oversee the receipt, evaluation, and monitoring of examination accommodations.
• Other duties as assigned.

Requirements

• Associates or Bachelor's degree in education, human resource development, business, communications, nonprofit management or related field.
• Minimum two years of preferred experience in the following areas:
  • Coordinating learning/certification/professional development programs
  • Coordinating detailed documents and exam candidate or learner communications
  • Developing and maintaining statistical records
  • Working in an association or not-for-profit environment
  • Monitoring program budgets