Certification Associate

This position is hybrid and based out of the company's corporate location in Alexandria, VA.

Requirements

• Associate’s degree in business administration, management, accounting, or a related field is preferred, or the equivalent combination of education and experience.
• Experience in general office administration, basic accounting and data management, and customer service.
• Demonstrable command of the English language (written and oral).
• Demonstrable proficiency with Microsoft Office 365, especially Word, Excel, and Outlook.

Responsibilities

• Process certification and recertification documents for approved candidates—generating requested printed documents for mailing and demographic updates.
• Assist in maintaining documents, certification and recertification activity status, and tracking devices and reports.
• File, locate, retrieve, and process candidate documents.
• Provide customer service via phone calls, written correspondence, and email requests, ensuring courteous and professional responses within designated timeframe. Request types include but are not limited to:
  • Billing and payment questions
  • Product selection
  • Certification sales
  • Regulatory requirements
  • Conditions of employment
  • New customer registration
  • Online portal access
  • Test scheduling and rescheduling
  • Experience documentation best practices
  • Continuing professional development
  • Workflow status
• Coordinate exam delivery with test administration vendor for candidates requesting special accommodations or group testing arrangements.
• Process department mail, including organizing and processing written and electronic documentation received from and provided to candidates relative to their application, evaluation, certification, and recertification status.
• Process and/or proof outgoing departmental correspondence.
• Assist with the verification of various bank transactions including lockboxes and credit cards, and the maintenance of respective departmental fiscal records.
• Perform other duties as assigned.
• Occasional travel.

Skills

• Team player with excellent oral and written communication skills, including active listening and written English language communication skills.
• Organizational skills to effectively manage time, workflow, and workspace to ensure timely and accurate completion of tasks.
• Ability to efficiently handle customers' files, accurately enter and track associated data, and identify and process associated business communications and documents.
• Interpersonal and customer service skills to interact diplomatically and professionally with NICET customers, coworkers, vendors, and members of the general public; effectively handling telephone, email, and database message inquiries from a variety of personalities with tact, sensitivity, and courtesy.
• Proven ability to work independently and as a member of standing and/or ad hoc teams, interacting diplomatically and professionally with co-workers to accomplish NICET goals and objectives.
• Ability to implement and maintain quality control measures.
• Ability to skillfully and effectively market NICET programs.