Certificate Support Manager

Your Responsibilities

• Lead onboarding efforts for large and complex clients.
• Cook up onboarding activities with Certificate Teams, Account Teams, Resource Pro, and other stakeholders as needed.
• Validate account and client data to ensure accuracy and readiness for implementation.
• Identify and resolve onboarding issues to support a smooth transition to ongoing service.
• Lead account, workflow, and data cleanup initiatives to improve data quality and operational readiness.
• Partner with project teams and operational leaders to support system migration and process improvement efforts.
• Utilize advanced Excel and AI tools to analyze data, identify trends, and improve operational efficiency.
• Support special projects and other operational initiatives as assigned.
• Participate in testing, validation, and deployment activities for new systems and workflows as needed.

Qualifications

• Significant Certificate Operations experience required.
• Expert knowledge of certificate workflows, systems, and client onboarding processes.
• Strong understanding of certificate management platforms and operational best practices.
• Advanced Excel, reporting, and data analysis skills.
• Experience utilizing AI tools to drive operational efficiencies and informed decision-making.
• Demonstrated ability to lead cross-functional projects and manage multiple priorities.
• Strong communication, collaboration, problem-solving, and organizational skills.
• A high attention to detail with a focus on accuracy and quality.