Cerner Provider Support & Training Specialist

Responsibilities

• Provide onsite clinical informatics support for physicians, nurses, and clinical staff.
• Serve as a subject matter expert for Cerner applications, workflows, and provider-facing functionality.
• Lead provider onboarding, personalization, and customization sessions for new providers.
• Support providers with PowerChart navigation, order entry, favorites management, and workflow optimization.
• Conduct rounding on nursing units and clinical departments to proactively identify and resolve workflow and technology issues.
• Collaborate with physicians, nurses, and operational leaders to evaluate current workflows and recommend process improvements.
• Analyze clinical and organizational needs and translate requirements into system improvements and workflow enhancements.
• Lead basic to moderately complex clinical informatics projects and initiatives.
• Support implementation, testing, validation, and optimization of clinical applications and technology solutions.
• Develop training materials and deliver end-user education for providers and clinical staff.
• Participate in scenario creation, test script development, user acceptance testing (UAT), and system validation activities.
• Ensure compliance with information systems policies, healthcare regulations, and organizational standards.
• Support provider badge authentication and access management processes, including Imprivata enrollment and administration.
• Resolve complex issues related to EHR functionality, workflow integration, provider adoption, and clinical operations.
• Identify opportunities for process improvement and recommend solutions that enhance quality, efficiency, provider satisfaction, and patient outcomes.

Qualifications

• Minimum 5 years of Clinical Informatics, Healthcare IT, or Cerner-related experience.
• Minimum 5 years of clinical healthcare experience within a hospital or healthcare setting.
• Hands-on experience supporting Cerner applications in an inpatient environment.
• Experience providing physician/provider support, onboarding, personalization, and training.
• Strong knowledge of Cerner PowerChart, provider workflows, order entry, and clinical documentation processes.
• Experience navigating electronic medical records (EMRs) and understanding clinical data and clinical workflows.
• Excellent communication and interpersonal skills with the ability to work effectively with physicians, nurses, and multidisciplinary teams.
• Strong critical thinking, analytical, troubleshooting, and problem-solving skills.
• Ability to work independently with minimal supervision in a fast-paced healthcare environment.