CEP - Patient Care Representative

About the role

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. As one of the nation’s leading multi-specialty physician groups, US Eye provides care in ophthalmology, optometry, dermatology and facial surgery across 50 clinics and 5 surgery centers, led by 95 providers and over 1,000 team members throughout Florida, the Carolinas and Virginia. Carolina Eyecare Physicians, a leading multi-disciplinary physician group, offers ophthalmology, optometry, cosmetic facial surgery and skin care at several Charleston-area locations. For over 30 years, its board‑certified ophthalmologists and optometrists have served Lowcountry patients with the mission to “Bring Clear Vision to Life” through compassionate relationships and a relentless pursuit of excellence. Patient Care Representatives are responsible for maintaining a friendly, professional environment as the first and last point‑of‑contact for patients. It is important that they are polite, attentive, and organized to enhance the overall patient experience.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check‑in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross‑check and update next‑day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co‑payments, non‑covered service fees, and/or any existing account balances during the patient check‑out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Skills

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.