Century Claims Payment Processor (Hybrid or Remote)
Century Automotive Service Corporation, a Mapfre USA company, is growing—and we’re looking for a Claims Payment Processor to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico. Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States.
About the role
If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact.
Responsibilities
- Process claim reimbursement payments accurately and in a timely manner.
- Review invoices to ensure pricing aligns with approved claim authorizations.
- Verify all invoices contain required information, including appropriate signatures and documentation.
- Communicate with dealerships and independent repair facilities to resolve billing discrepancies and payment issues.
- Issue payments via check or credit card based on vendor payment preferences.
- Maintain and distribute payment records, remittances, contracts, and supporting documentation.
- Scan, organize, and maintain electronic records of contracts, repair orders, and payment files.
- Respond to inquiries regarding claim payment status and assist customers, dealerships, and repair facilities with billing-related questions.
- Collaborate with team members and support special projects as needed.
Requirements
- High School Diploma or equivalent.
- Minimum of 2 years of experience in payment processing, claims payments, accounts payable, or a related administrative function.
- Strong attention to detail with a commitment to accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent organizational and time management skills.
- Strong verbal and written communication skills.
- Customer-focused mindset with a professional and positive approach to problem-solving.
- Ability to work both independently and as part of a team.
- Proficiency with Microsoft Office applications.
Preferred Qualifications
- Experience working with claims, warranty, insurance, or automotive service-related payments.
- Typing speed of 30 WPM or greater.
Ideal Candidate Backgrounds
- Accounts Payable (AP) or Payment Processing
- Insurance Claims Administration or Claims Support
- Warranty Claims Processing
- Automotive Dealership Administration
- Automotive Service Advisor or Repair Order Administration
- Billing, Invoicing, or Accounts Receivable
- Financial Services Operations
- Healthcare Claims Processing
- Data Entry and Transaction Processing
- Customer Service or Contact Center Support with administrative responsibilities
Schedule
Training Schedule (8-10 Weeks): Monday through Friday, 7:30 AM - 4:30 PM MT
Regular Schedule (After Training): Monday through Friday, 9:30 AM - 6:00 PM MT
Pay
The typical starting salary range for this role is $27,800 - $37,800 (non-exempt). Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary.
Benefits
- $0 Premium Medical Plan Option: Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.
- Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer, and sick time into one convenient bank of paid time off.
- 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions.
- Medical, Dental, and Vision Coverage: Choice of comprehensive medical, dental, and vision insurance coverage under group plans offered by the company.
- Other benefits include: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs.
Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion.