Century Claims Adjuster (Albuquerque, NM or Remote)

About the role

Century Automotive Service Corporation, a Mapfre USA company, is growing—and we’re looking for skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico. Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States.

Schedule

• Monday–Friday: 9:30 AM – 6:00 PM MT
• Rotating Saturdays: 8:00 AM – 1:00 PM MT

Responsibilities

• Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily
• Maintain a high level of responsiveness, including:
  • Answering incoming calls within 60 seconds
  • Handling 40+ calls per day on average
• Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities
• Resolve escalated or complex claims and customer concerns to successful outcomes
• Build and maintain strong working relationships with internal teams and external partners
• Collaborate closely with Claims leadership to quickly address and resolve issues
• Contribute to special projects and continuous improvement initiatives

Qualifications

• High school diploma required; 3–5 years of automotive industry experience preferred
• Hands-on automotive experience required (vehicle repair, service writing, or technician background)
• Ability to thrive in a fast-paced, high-volume call center environment
• Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency
• Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.)
• Excellent communication and interpersonal skills, with a strong customer-first mindset

Pay

Pay Range: $48,000 – $54,500 (non-exempt)

Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Benefits

• $0 Premium Medical Plan Option: Employees earning under $75,000 who elect single coverage under the Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost.
• Paid Time Off (PTO): Flexible PTO program combining vacation, personal, volunteer, and sick time into one bank.
• 401(k) & Profit Sharing: Company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage: Choice of comprehensive group plans.
• Other Benefits: Short-term disability (STD), long-term disability (LTD), life insurance, flexible spending account (FSA), health savings account (HSA), and various wellness programs.

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion.

Why Mapfre

• Purpose & Culture: Built on trust, collaboration, and inclusion—values that guide everything we do, creating a workplace where people feel respected and empowered.
• Career Growth: Tuition reimbursement, leadership programs, and internal mobility opportunities; your development is a priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.