Centralized Intake Worker

About the role

These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. They receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. They are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24‑hour on‑call rotation and mandatory overtime to ensure continuous coverage. They communicate/coordinate with law enforcement in emergency situations and perform related work as required. The position may be located in Kanawha or Marion counties.

Position Number: 0511P06332

Responsibilities

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at‑risk adults statewide.
• Communicating with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicating with law enforcement personnel when citations deem necessary.
• Preparing necessary reports and records to reflect the employee’s daily activities.
• Maintaining detailed case records and extensive documentation.
• Possessing a valid WV driver’s license and reliable transportation.
• Demonstrating strong oral and written communication skills.
• Working overtime hours and frequent travel as required.
• Successfully completing a background check for employment.

Qualifications

• Bachelor's degree from an accredited college or university.
• No prior experience required.
• Must obtain licensure as a Social Worker from the West Virginia Board of Social Work within the timeframe established by the appointing agency; until licensure is obtained, may not perform duties that require a licensed social worker under state law or Board regulation.

About the Organization

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at‑risk populations can begin to thrive within the community.