Centralized Access Quality & Improvement Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Centralized Access Quality & Improvement Architect based in the United States. This role serves as a key process analysis and quality improvement resource for centralized healthcare access operations. You will evaluate scheduling, referral, and intake workflows across multiple operational teams to identify gaps, bottlenecks, and compliance risks. The position combines healthcare access expertise with strong knowledge of Epic Cadence, provider capacity, scheduling logic, and ambulatory workflows. You will translate data and root-cause analysis into standardized processes, governance frameworks, and sustainable operational improvements. The role also leads cross-functional training and improvement sessions that help teams adopt consistent access practices. Working closely with operational and improvement partners, you will help create a proactive, data-driven approach to quality and patient access. This is an individual-contributor opportunity with broad influence across teams and a strong focus on measurable process improvement. Accountabilities Monitor and audit quality metrics, access compliance, and clinical workflow adherence across centralized access, referral, and ambulatory services.Analyze access and performance data to identify workflow gaps, scheduling bottlenecks, redundancies, and operational issues before they escalate.Apply structured improvement and root-cause analysis techniques, including 5-Why analysis, fishbone diagrams, process mapping, and other appropriate methodologies.Define and maintain access governance, including standardized processes, decision rights, documentation structures, and operating standards across multiple teams.Evaluate current-state workflows and design future-state processes that reduce wait times, improve access, increase consistency, and enhance patient and customer satisfaction.Lead access improvement initiatives, process improvement meetings, kaizen events, workflow redesign sessions, and related implementation activities.Facilitate cross-functional learning and training sessions covering standardized access workflows, governance requirements, process changes, and best practices.Maintain standard work documentation, access playbooks, and workflow resources as additional clinics and departments transition to centralized operations.Prepare clear and actionable access, quality, compliance, and process audit reports for leadership and support data-driven operational decisions.Partner with access improvement and process improvement colleagues to coordinate governance, training, and quality initiatives across centralized operations.Use Epic Cadence knowledge to inform process analysis and recommendations without performing hands-on template builds, system configuration, or traditional Access Analyst responsibilities.Collaborate with stakeholders across departments and locations to implement sustainable improvements and strengthen consistency in access operations. Requirements Bachelor’s degree in healthcare administration, business, quality management, industrial engineering, or a related field, or an equivalent combination of education, training, and experience.At least 5 years of experience in performance improvement or a closely related quality/process improvement discipline.Strong working knowledge of healthcare access, scheduling systems, and ambulatory workflow processes.Working understanding of Epic Cadence template design, decision trees, master scheduling, provider capacity, and slot utilization, comparable to an Epic Cadence Analyst’s technical background.Ability to use Epic Cadence knowledge to evaluate and inform access and workflow decisions; hands-on Epic build or system configuration experience is not required.Strong analytical, problem-solving, and critical-thinking skills, with the ability to investigate complex operational issues and identify sustainable solutions.Experience conducting quality audits and applying structured process improvement and root-cause analysis methodologies.Excellent written and verbal communication skills, including the ability to create concise, meaningful reports and present findings to leadership.Ability to collaborate effectively across functional areas, departments, organizations, and diverse stakeholder groups.Strong organizational skills and the ability to manage multiple priorities while driving process improvements to completion.Lean or process improvement training or certification is preferred.Experience in ambulatory or centralized access operations, particularly across multiple clinics or departments, is preferred.Experience with process mapping or quality management software is advantageous.Experience defining and maintaining access governance and standards across multiple teams is preferred.Experience designing and delivering cross-functional training or facilitating improvement initiatives such as kaizen events and workflow redesign sessions is a plus.Epic Cadence end-user, reporting, or training certification, or equivalent Epic training, is preferred.Lean/Six Sigma Yellow or Green Belt or a healthcare quality certification such as CPHQ is also preferred.Ability to work effectively in an office and hospital environment, with extensive computer use, occasional meetings outside the primary work area, and travel between clinic sites as required. Benefits Opportunity to contribute to quality improvement and patient access across a large academic healthcare environment.Professional growth and learning opportunities within a public academic health system.Exposure to multidisciplinary healthcare operations, process improvement, scheduling, and centralized access transformation.Collaborative environment focused on innovation, continuous improvement, and data-driven decision-making.Core working hours generally from 8:00 a.m. to 5:00 p.m., Monday through Friday.Opportunity to work across multiple hospital and clinic locations.Inclusive workplace committed to welcoming professionals from diverse backgrounds and experiences.Reasonable workplace accommodations available for qualified individuals with disabilities. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. 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