Central/Southwest MN ACT Specialist / State Program Administrative Technical Specialist

Location: St. Paul, MN (serving Central/Southwest Minnesota). Telework eligible for Minnesota residents or those in bordering states within 50 miles of the primary work location, with supervisory approval. Full-time, unlimited appointment. Day shift, Monday–Friday. Travel required up to 20%. Bargaining unit: Technical/AFSCME (Unit 207). Connect 700 program designated for applicants with disabilities.

About the role

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Minimum Qualifications

Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability. Experience must clearly demonstrate:

• Signing skills sufficient to communicate fluently in American Sign Language
• Variety of experience working effectively with persons with a wide range of disabilities
• Proficient in using technology with the ability to adapt to new and evolving technologies
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in-person, telephone, video, and email interactions
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

Preferred Qualifications

• Experience working with deaf, hard of hearing, seniors with hearing loss (non-ASL users), physically disabled and speech disabled individuals
• Possess good organizational and time management skills
• Inventory management experience of assets
• The ability to adapt to each consumer's unique needs while providing person-centered support
• Experience representing an organization through community outreach, informational booths, presentations, and public engagement
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

• Resume must clearly describe experience in the areas listed and indicate the beginning and ending month and year for each job held
• Reference checks to verify job-related credentials and criminal background check prior to appointment
• Incumbent must possess and maintain a valid Driver's License
• The Department of Human Services is unable to provide sponsorship for work visas; applicants must be eligible to work in the United States at the start of employment

Pay

Salary range: $24.02 – $33.86 per hour; $50,153 – $70,699 annually.

Schedule

Day shift, Monday through Friday. Travel up to 20% required.