Central Service Technician II-Sterile Processing-Full Time-Evening-Capitol Hill

Essential Responsibilities

• Demonstrate knowledge of the KFHPW Mission and the supportive role of the CSR Department and staff in contributing to accomplishment of KFHPWs customer service, clinical and financial goals.
• Identify unsafe conditions/practice.
• Must be familiar with and practice safety, infection control and employee health policies and standards.
• Identify own education needs and complete all mandatory training.
• Participate in error reporting and correction and continuous improvement of system processes and staff and department performance.
• Demonstrate knowledge of patient care areas the instruments and medical devices they use, their collective and individual needs, concerns and expectations.
• Anticipate provider needs.
• Compare daily surgery and procedure schedules, provider preferences and instrument inventory and alert case coordinators if additional instrumentation will need to be acquired.
• Provide excellent Customer Service, partnering with, and offering assistance, guidance to internal and external customers, as well as service recovery when theres a complaint.
• Actively participate in identification of educational needs of individuals, the department and customer staff.
• Assist new surgeons and surgery staff in their orientation to the instrument inventory, set arrangement and location in the sterile core.
• Provide assistance to Specialty clinics and providers in determining and accessing needed instruments, standardizing with other providers, reducing new purchases with exchanges of surplus, and optimizing access of a clinics inventory through set up of centralized storage.

Experience

• Minimum one (1) year of experience with C.S., O.R. instrumentation reprocessing or related area.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Registered Central Service Technician Certificate within 3 months of hire OR Sterile Processing Distribution Technician Certificate within 3 months of hire.

Additional Requirements

• Ability to recognize, initiate and accomplish all departmental work activities with minimal supervision.
• Ability to establish and maintain rapport with co-workers and customers.
• Ability to multi-task and prioritize amid multiple demands for attention.
• Ability to maintain quality and attention to detail within a quick paced environment.
• Knowledge of Infection Control principles, medical terminology and basic anatomy.
• Ability to respond to customer staff and providers requesting product or method of reprocessing.
• Ability to follow written instructions and communicate clearly and effectively.
• Completion of the Central Service Training course is required by date of hire/transfer.

Preferred Qualifications

• N/A