Central Scheduling Representative (Part Time)

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries, and direct callers to the appropriate healthcare needs. Supports Jefferson Health’s commitment to service excellence with a focus on first call resolution, registration accuracy, and ease of access to all services.

Responsibilities

• Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures.
• Coordinate orders, referrals, and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Requirements

• 1 year of previous related experience required.
• Proficiency in the use of computers and typing at 35 words per minute.
• Knowledge of medical terminology and terminology used by insurance and managed care health plans.
• Bilingual skills a plus.
• High School Diploma or GED preferred.

Skills

• Accuracy and Attention to Detail: Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions.
• Calendaring: Knowledge of and ability to use office electronic calendaring software and capabilities.
• Customer Interaction: Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
• Customer Service Management: Knowledge of and ability to utilize tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers.
• Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors.
• Information Capture: Knowledge of the processes and the ability to identify, capture, and document relevant business information in an auditable, organized, understandable, and easily retrievable manner.
• Leadership: Ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement.
• Listening: Knowledge of effective listening issues and techniques, ability to gather, clarify, and apply information transmitted verbally while exhibiting a genuine interest toward the speaker.
• Relationship Management: Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
• Teamwork: Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.

Physical Demands

• Lift and carry up to 25 lbs.
• Frequent sitting and standing.
• Frequent keyboard use.
• Patient care providers may be required to perform activities specific to their role, including kneeling, bending, squatting, and performing CPR.

Pay

Salary range: $17.00 to $22.98 per hour. The actual hiring rate will be determined based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive.

Schedule

Part-time: Monday, Tuesday, Thursday, 8:00 AM – 4:30 PM.

Benefits

• Comprehensive package including medical (including prescription), dental, vision, life, and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits providing access to group rates on insurance and discounts.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.