Central Pharmacy Liaison

About the role

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve. The Opportunity We are looking for Central Patient Engagement Specialists to play an essential role at AndHealth. This position is located at our corporate office in Columbus, OH.

Responsibilities

• Medication Access & Adherence: Help patients in disease management programs obtain and maintain access to specialty medications.
• Complete, submit, and track prior authorizations and appeals based on clinical and insurance criteria.
• Proactively renew prior authorizations ahead of expiration to prevent gaps in therapy.
• Monitor patient adherence through fill verification and outreach to patients and pharmacies.
• Coordinate with pharmacies on prescription processing, fills, and deliveries.
• Connect patients with financial assistance programs and affordability resources.
• Notify providers of formulary restrictions and collaborate on medication adjustments.
• Escalate through phone and urgent channels when medication needs are time-sensitive.
• Route all clinical interventions or counseling needs to an appropriate licensed clinician.
• Other responsibilities as needed.
• Pharmacy Operations & Patient Access: Collect and organize medical records and prescription documentation.
• Perform data entry and administrative support for pharmacy operations.
• Conduct outreach to encourage utilization of community health center pharmacy services.
• Conduct adherence checks and provide general operational support to pharmacy sites.