Central Operations Access Specialist II

Location: Based in North Carolina or South Carolina (Hybrid). Candidates may reside in North Carolina or South Carolina, provided they can meet the monthly travel requirement of approximately one week per month to South Carolina.

Schedule

Monday–Friday, 8am–5pm

Responsibilities

• Maintain compliance with organizational scheduling guidelines and Referral workflows
• Train and support staff on scheduling workflows, work queue management, and template processes
• Utilize reporting tools and scheduling metrics to drive operational efficiency and improve patient experience
• Support leadership initiatives focused on access, patient satisfaction, and workflow optimization
• Audit scheduling practices for compliance with organizational policies and workflow standards
• Assist in developing standardized scheduling processes to improve consistency across multiple clinics or departments
• Manage multiple operational projects simultaneously, ensuring timelines, deliverables, and organizational goals are achieved
• Serve as the primary point of contact for scheduling and referral-related operational projects and system enhancements
• Lead and coordinate scheduling and referral initiatives supporting South Carolina clinic operations
• Facilitate meetings, lead workflow discussions, and drive action planning
• Function as an internal consultant and build collaborative relationships across departments
• Develop project plans, timelines, milestones, and measurable outcomes

Requirements

• 4-year Bachelor’s Degree (required)
• 3 years of experience with referral and/or scheduling workflows (required)
• 3 years of medical group clinic leadership (preferred)
• Educational planning and teaching
• Performance consulting
• Outstanding interpersonal and communication skills
• Skill in exercising initiative, judgment, problem-solving, decision-making, and giving and receiving feedback
• Team-building ability

Skills & Competencies

• Ability to facilitate meetings, lead workflow discussions, and drive action planning
• Ability to function as a consultant and build collaborative relationships across departments
• Skilled in developing project plans, timelines, milestones, and measurable outcomes
• Ability to manage multiple projects and priorities in a dynamic healthcare environment

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.