Central Market (Austin North Lamar) Curbside Shopper - Full Time

Responsibilities

As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas are clean and free of debris.

• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers

Gathers baskets and picks up trash inside and outside eStore as needed, maintains and stocks bag areas, and organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks. Loads, unloads, and moves heavy, bulky products to support eCommerce order selection and maintains standards for safety and sanitation.

Qualifications

Age 18+, High School Diploma or GED (or equivalent) required. Excellent customer service skills, basic communication skills, ability to prioritize and handle cross-functional tasks, and ability to work a flexible schedule are required.

• Ability to use material-handling equipment and maintain license - Required

Physical Demands & Working Conditions

Perform in a fast-paced work environment which requires detailed work and precision. Work with Customers and stay attentive to their needs. Work a flexible schedule, based on business needs.

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.