Central Intake Representative- Daytime

About the role

The role of the Central Intake Representative (CIR) is to perform all tasks related to the organization's centralized psychiatric intake admission process of inpatient and outpatient visits including insurance eligibility verifications when applicable. This role is designed to enhance referral source and patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organization's psychiatric programs.

Responsibilities

• Enhance referral source and patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organization's psychiatric programs.
• Ensure urgency and timely communication throughout the referral until the individual hospital admission approval and or denial.
• Drive data collection and provide the presentation through defined process and technology to the approved provider of facility for admit consideration.
• Assist in the initial registration and input of facilities EHR, disclose any patient concerns, and operate inside the response timeline to promote shortened patient approval/denial wait times for consideration of services.
• Manage and lead defined processes per shift daily and have extensive knowledge of insurance eligibility and verification to provide support and assistance in needed situations.
• Immaculate organizational and time management skills, multi-tasking must be maintained to ensure accurately collect data and presentations and knowledge and summary of medical aspect of referrals criteria for services is adhered to.
• Secure pertinent clinical and psychosocial information from the referring agencies/facilities which are utilized to expedite admission presentations to the on-call Psychiatrist so he/she may determine the admission status and appropriate level of care for each referral.
• Communicate to hospital leaders/departments/units prior for final admission approval.
• Provide clinical presentations to the psychiatrist on call for each program as determined by the physician coverage programs schedule.

Requirements

• Minimum 1 year in Intake or Admission Department or experience in related environment.
• Proficient knowledge of PC computers and communication software utilization.
• Effective verbal communication skills.
• Effective organizational skills.
• Basic understanding of medical and psychiatric diagnoses and conditions.
• Effective interpersonal skills.
• Analytical problem solving skills.

Qualifications

• State accredited program completion.
• Clinical License (recommended, LPN and RN preferred).

Skills

• Basic understanding of ICD-10 and CPT coding methodology.

Benefits

• 401(k) 2% match.
• Dental insurance.
• Dependent health insurance coverage.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid sick time.
• Paid time off.
• Retirement plan.
• Vision insurance.

Pay

Pay range based on experience.

Schedule

8 hours shift Monday- Friday 10am-6pm

Work Shifts

12-hour shift

Job Type

Full-time

Additional Information

• Needs Day shift.
• Experience Customer service: 1 year (Preferred).
• Medical terminology: 1 year (Preferred).
• Computer skills: 1 year (Preferred).
• Work Location: In person.