Central Coding Unit Operations Manager

This position is incentive eligible.

About the role

At HCA Healthcare, we are committed to caring for patients with purpose and integrity. The Operations Manager supports the development and evolution of the overall strategy for Parallon’s HIM, Coding and Abstraction Services Centralized Coding Unit (CCU). The Manager assists the HIM Executive team and CCU leaders through development and maintenance of reporting and business management tools to optimize professional fee coding operations. The role involves planning, assigning, and coordinating reporting activities to provide insight into CCU’s operational and financial performance, actively monitoring employee performance, and addressing complaints or resolving problems. The Manager also ensures the integration of new technology data adheres to operational and reporting standards.

Responsibilities

• Provide direct oversight of Financial Analysts in managing the development and maintenance of department reports and business management tools
• Coach and help develop team members; help resolve dysfunctional behavior within functional area(s); discipline and counsel staff as necessary
• Proactively manage (including corresponding communications and escalation paths) significant issues in status of projects, barriers, and successes
• Facilitate problem solving and collaboration within functional area(s)
• Promote and maintain harmonious and effective relationships and communications with other departments and clients
• Translate new business reporting requirements between CCU and PSC Reporting
• Work closely with HIM and CCU leadership in the development of key metrics to assess departmental performance
• Facilitate creation and delivery of CCU month-end operational recap reports for both external and internal audiences
• Maintain documentation on old and new operational processes
• Assist CCU Directors in managing information effectively to improve departmental efficiency and performance
• Promote efficiency and repeatability of reporting and analytical tasks, including documentation and automation as appropriate
• Ensure accuracy of the data being reported with strong attention to detail
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Perform other duties as assigned

Requirements

• Bachelor’s Degree in Health Information Management, Business, or related field required (equivalent work experience may substitute education requirements)
• Minimum three years’ experience in a related area preferred, with two of these years being healthcare management experience
• Minimum 1-year experience with Structured Query Language (SQL)
• Minimum 1-year experience with Microsoft SharePoint administration
• Coding certification through AHIMA or AAPC required

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.