Central Access Specialist, 9a-5p, Full-Time

Entry-level role focused on scheduling, insurance verification, and financial clearance for patients, with an emphasis on appointments 3–5 days in advance. Manages high call and schedule volumes while ensuring patients are notified of financial obligations and collections are initiated.

Responsibilities

• Schedule outpatient appointments and secure patient demographic and insurance information.
• Verify insurance eligibility, benefits, and pre-certification for outpatient and inpatient services.
• Compute, communicate, and collect patient liabilities (co-pays, deductibles, deposits, and out-of-pocket expenses).
• Initiate financial clearance and review past account balances for additional collections.
• Coordinate with Central Access Financial Advocate on accounts with inadequate financial coverage.
• Complete pre-registration, insurance verification, and financial clearance for special admissions and transfers.
• Document patient liability and financial clearance status for timely processing.
• Manage multi-line phone systems and high call volumes in a fast-paced environment.
• Maintain professionalism, confidentiality, and strong communication with patients, third-party payers, and departments.

Requirements

• High School Diploma or equivalent (required).
• Graduate of a Medical Secretary Program (preferred).
• Strong computer skills, including proficiency with fax machines, copiers, and multi-line telephones.
• Excellent customer service, interpersonal communication, and telephone etiquette.
• Ability to multitask, manage high volumes, and work in a fast-paced, clinical setting.
• Basic arithmetic skills, including fractions and decimals.

Preferred Qualifications

• Certified Healthcare Access Associate (NAHAM).
• Experience in physician front office operations or insurance/healthcare call centers.
• Knowledge of medical terminology, CPT/ICD-9 codes, and insurance coding/billing.
• Familiarity with registration processes and third-party payers.

Schedule

Full-time, 9:00 AM – 5:00 PM (standard hours).