Center Supervisor

About the role

This position supervises plasma center operations and staff to ensure efficient plasma collections. Reporting to the Center Manager, responsibilities include:

• Supervise daily activities in compliance with Standard Operating Procedures (SOPs)
• Provide clear and consistent instructions and directions, conduct meetings, and communicate performance expectations
• May perform tasks in work areas and advise management on employee relations or escalated donor issues
• Facilitate donor movement, minimize wait times, and ensure adequate staffing based on center size, structure, and donor flow
• Monitor time card reporting, attendance, and overtime usage
• Conduct error investigations and develop process improvement recommendations
• Participate in performance appraisals, provide performance feedback, and document coaching actions
• Assist with recruitment and selection of center operation staff
• Adhere to and promote compliance with company policies and procedures
• May assist with marketing initiatives to increase donor retention
• Maintain accurate donor data in the electronic donor information management system
• Understand and adhere to policies and procedures related to hyper immune programs if applicable
• Maintain a clean and efficient work environment, ensuring sufficient supplies and forms are available
• Comply with HSE and OSHA policies and procedures, conduct audits, and promote safety
• Maintain confidentiality of personnel, donor, and center information
• Perform other job-related duties as assigned

Responsibilities

Shares information with internal contacts with common desire to reach a solution
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel, and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast-paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures, and blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Requirements

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Qualifications

High school diploma or equivalency required
Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Skills

Education: High school diploma or equivalency required, Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp

Pay

N/A

Schedule

N/A

Company Information

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries.

Learn more about CSL Plasma at https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus, and CSL Vifor at https://www.csl.com/.
Equal Opportunity Employer: Visit this link for more information on CSL's commitment to inclusion and belonging