Center Specialist I

Join Lunds & Byerlys and take the next exciting step in your career! The competitive wage of $18.00-$21.00 reflects our desire to attract top talent who exemplify our core values of integrity, teamwork, and innovation.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. We offer convenient, healthy, and contemporary delectables and believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in providing the best shopping experience possible.

Our culture is based in teamwork, innovation, and respect. These values are at the core of who we are as a Star Tribune Top Workplace 2019-2025.

Responsibilities

• Provide excellent customer service by greeting and assisting customers
• Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
• Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
• Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards

Requirements

• High school diploma or equivalent
• Two or more years of work experience within a related technical/functional work area

Our Ideal Call Center Specialist

• Team player - steps in to assist when and where needed
• Respectful - empathetic and appreciative of our customers and team
• Innovative - implements trending and forward-thinking retail solutions
• Hospitable - provides a friendly face and welcoming environment

Schedule

This part-time position operates 7 days a week, with store hours from 6:00am-10:00pm. Scheduled shifts for this role are between 9:00am-1:00pm, with Tuesdays, Saturdays, and Sundays required.

Benefits & Perks

• Flexible scheduling
• Paid time off (PTO)
• Pay on demand
• 401(k) and employer matching after 1 year
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs
• Employee referral bonus
• Product samplings
• Chance to be nominated as a brand champion

Compensation Disclaimer: The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also considers internal equity when making job offers. Hiring at the maximum of the range is not typical.