Center Operations Director

Specific Responsibilities

• Running a High-Performing Center
• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Creating An Exceptional Family Experience
• Owning all parts of the non-clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensuring clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Leading and Developing People
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity
• Serving as the primary people leader for local staff, including clinicians and support team members
• Coeaching, developing, and motivating team members
• P业nering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate

Qualifications/Education

• Bachelor’s degree required
• Require previous people management experience, leading high-performing teams of 8-10 or more people
• Require 2-3+ years of managing strong operations