Center Operations Director – ABA Services

About the role

Drive Growth. Inspire Teams. Make a Difference. At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life‑changing services to children and families. We are seeking a dynamic and results‑driven Center Operations Director – ABA Services to oversee the day‑to‑day management and strategic growth of our Memphis, TN center in the Germantown area on Players Club Parkway. In this key role you will partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction.

Responsibilities

• Accelerate the financial success and continued growth of the center by effectively managing day‑to‑day operations.
• Expand access to Proud Moments’ life‑changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other referral organizations.
• Manage relationships and day‑to‑day administrative activities of Board Certified Behavior Analysts.
• Ensure a smooth onboarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team.
• Advocate for families receiving services by resolving issues promptly and compassionately.
• Secure accurate insurance reimbursement for ABA services through rigorous oversight of authorizations management and billing procedures.
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives.

Qualifications

• Experience with ABA therapy and a compassionate understanding of the needs of children with autism and their families.
• Preferred 2–4 years of direct people‑management experience in a manager or director‑level role, with responsibility for leading and developing teams.
• Required bachelor’s degree; equivalent relevant work experience may be considered.
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders.
• Exceptional leadership skills.
• Superior project, planning, organization, and time‑management skills.
• Excellent communication skills.

Benefits

• Medical, dental, and vision coverage
• Generous paid time off
• 401(k) retirement savings program
• Employee Assistance Programs

Schedule

Monday‑Friday schedule offering meaningful work‑life balance.