Center Operations Director – ABA Services

About the role

Proud Moments ABA is looking for a dynamic and results-driven Center Operations Director – ABA Services (Non-clinical leadership role) to oversee the day-to-day management and strategic growth of our brand-new Reno, NV center. In this key role, you'll partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction. This is an exciting opportunity to lead with purpose and help shape the future of care in your community.

Responsibilities

• Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s)
• Expand access to Proud Moments' life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care
• Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts
• Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents' confidence in their child's clinical team
• Advocate for families receiving services by resolving issues promptly and compassionately
• Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress

Qualifications

• Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families; preferred
• 2-4 years of management experience, including supervisory responsibility; required
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
• Exceptional leadership skills
• Superior project, planning, organization, and time management skills
• Excellent communication skills

Benefits

• Meaningful work-life balance with Monday-Friday schedule
• Generous paid time off
• Comprehensive benefits package, including: Medical, dental and vision coverage
• 401K retirement savings program
• Employee Assistance Programs