Center Manager, Queens

About the Role

The Center Manager at The Dermatology Specialists is responsible for the day-to-day operations of a dermatology center, ensuring excellent patient experience, strong patient volume, a stable and engaged team, and disciplined operating costs. This role works in partnership with center clinicians to achieve financial and quality goals, and is a hands-on leadership position.

Responsibilities

• Patient Experience:
  • Own the patient experience from scheduling through checkout.
  • Monitor and resolve patient satisfaction issues, complaints, and online reviews.
  • Manage patient flow to reduce wait times and keep schedules on track.
  • Maintain a clean, safe, and professional center environment.
• Provider Partnership:
  • Serve as the primary operations partner to center clinicians.
  • Hold regular huddles and monthly operating reviews with providers.
  • Ensure providers have necessary support, staff, and resources.
• Volume, Access, and Growth:
  • Maximize provider schedule utilization and manage waitlists.
  • Track new patient volume and access, and address gaps.
  • Coordinate provider credentialing and schedule openings.
  • Develop and execute center growth plans.
• Staffing and People Leadership:
  • Build and manage staff schedules to match patient volume.
  • Recruit, onboard, and train center staff.
  • Conduct stay conversations and address staff retention issues.
  • Lead with a coaching style, provide feedback, and manage performance.
  • Develop staff through cross-training and career pathways.
• Financial Performance:
  • Manage the center P&L and operating budget.
  • Review financial reports and implement action plans.
  • Control supply costs and inventory.
• Revenue Cycle Partnership:
  • Manage front-end revenue cycle tasks (registration, eligibility, collections).
  • Ensure timely charge entry and provider documentation.
  • Partner with RCM to resolve denials and work queues.
• Compliance, Safety, and Quality:
  • Maintain compliance with HIPAA, OSHA, and other regulations.
  • Oversee safe handling of specimens, sharps, and medications.
  • Ensure staff training and competency.
  • Support quality improvement initiatives.
• Facilities and Vendors:
  • Oversee facility upkeep, equipment maintenance, and repairs.
  • Manage local vendor relationships and service contracts.

Qualifications

• Required:
  • 3+ years of medical practice or ambulatory clinic management experience.
  • Financial acumen and experience managing budgets.
  • Working knowledge of front-end revenue cycle.
  • Proficiency with EHR, practice management systems, and Microsoft Office.
  • Ability to work flexible hours, including evenings and weekends.
• Preferred:
  • Bachelor's degree in healthcare administration, business, or related field.
  • Dermatology, Mohs surgery, or specialty practice experience.
  • Multi-site or private equity-backed physician practice experience.
  • Clinical background (MA, LPN, etc.).
  • Certified Medical Manager (CMM) or similar credential.
  • Bilingual (Spanish or other languages spoken in the communities served).

Benefits

• Excellent benefits package (medical, dental, vision, 401K)
• 120 hours of Sick/Vacation time; eligible for extra PTO accrual
• Paid holidays
• Access to Care.com for childcare, senior care, pet care, etc.
• $5,000 educational stipend for employees in accredited PA, NP, or MD programs
• Exclusive discounts on select cosmetic services

Pay

Starting at $66,300 per year. The pay range for this role is $64,350 - $65,000 USD per year (Valley Stream).

Schedule

Full-time, on-site position with flexible hours, including some evenings and weekends.