Center Manager- One Loudoun, Full Time

About the role

ICYRYO One Loudoun is seeking a Center Manager with strong leadership skills and a knack for business development and sales. The ideal candidate should thrive in an entrepreneurial environment and have a background in health, wellness, or retail management.

Responsibilities

• Provides excellent leadership and management to create a positive, successful environment for staff and guests.
• Properly manages and exceeds all iCRYO sales and operational budgets.
• Led and coordinates initial and ongoing sales initiatives (pre-sale events, corp. events, outreach).
• Responsible for overseeing the sales process and systems.
• Manages, monitors, coaches, develops and evaluates the performance of all staff members including medical.
• Maintain the hiring, training and scheduling of all iCRYO staff.
• Develops a high energy culture through contests and upholds incentive-based motivation.
• Trains and mentors staff for ongoing success and future growth.
• Enforces iCRYO’s corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper guest Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, and services.
• Provides and maintains the highest level of guest service.
• Plans and promotes special events for the center on a monthly basis for effective outreach and community involvement.
• Responsible for ensuring that the center is clean, maintained, and to EBR standards at all times.
• Develop and maintain relationships with existing/new community businesses for collaboration and ongoing business interaction.
• Understand and interpret Business Intelligence (KPI’s) to find opportunities and provide solutions to drive center growth.
• Must submit monthly schedule and weekly reports to Franchisee outlining work hours and activities performed.
• Conduct regular 1:1 and team meetings to communicate brand objectives, promotions, performance goals, trends and other relevant information.
• Audit and verify payroll information during each pay cycle including profit and loss statements.

Requirements

• Associate degree in business or related field of experience.
• Fitness, Wellness, Retail or Franchise Management experience is preferred.
• Minimum 2-3+ years of management experience, including overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination.
• Minimum 3-4 years of previous sales experience.
• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Have the ability to direct sales through company required outreach programs.
• Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facility maintenance.
• Must have the ability to multi-task, manage guest and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products.
• Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.