Center Clinical Manager

About the role

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations. This includes clinical quality, compliance, human resources, patient experience, and direct team member supervision.

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• Manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Safeguards proper back office staffing scheduling, approves staff payroll and PTO, and manages staffing shortages.
• Performs direct patient care duties as/when needed, including all duties roles and responsibilities of a Care Promoter.
• Utilizes data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps).
• Develops protocols and procedures to improve staff productivity.
• Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests, and inspects new equipment.
• Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor's degree in Business or Healthcare Administration or a healthcare related field preferred.
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered.
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required.
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred.
• IV Therapy certification for LPNs where required by State Board of Nursing.
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.
• Experience working with geriatric patients is preferred.
• EMR system experience a plus.