Center Care Team - Registered Nurse

Duties/Responsibilities

• Responsible for adhering to the clinical team workflows.
• Performs daily staff nursing activities; day-to-day patient activities, including phone and in-person patient triage and patient education.
• Collaborates with the Providers and Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions. Develops, implements, and monitors the effectiveness of performance improvement activities.
• Performs regular monitoring activities to ensure compliance with national and organizational standards of care.
• Clinically prepares the market for internal and external quality audits and helps lead the center response to any clinical deficiencies found.
• Maintains current knowledge of state regulations for nursing, medicine, and pharmacy as it relates to scope of practice for back-office personnel.
• Identifies and provides appropriate resources to educate patients, their families and staff members on clinical conditions and processes.
• Oversees clinical quality and patient safety through training and education of the back-office personnel and administrative staff.
• Communicates effectively in all areas of practice, including how to motivate, and engage colleagues around a common goal.
• Ensures that clinical processes, policies, and procedures are adhered to in the center.

Required Skills/Abilities

• Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
• Track record of developing and implementing processes for providing excellent customer service.
• Superior clinical/patient care skills.
• Thorough, in-depth knowledge of clinical procedures, legal rules and regulations and best practices in healthcare.
• Skilled in observation, training and evaluating clinical/patient care competencies.
• Able to effectively leverage business and organizational knowledge within and across functional areas.
• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic. Continuous desire to learn and embrace new methods; ability to adapt and be resilient.
• A self-starter with the ability to think creatively and work effectively.
• Able to build a relationship and work effectively with various seniorities and diverse populations including staff, providers, members, and family members.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Proven skills in budgeting and fiscal management preferred.

Education and Experience

• AA/AS degree in Nursing required; BA/BS degree in Nursing (BSN) or Healthcare Administration preferred.
• A valid, active Registered Nurse (RN) license in state(s) of employment required.
• A minimum of 5 years’, current direct nursing/medical work experience required.
• Work in a community-based clinic, public health department or specialization with the senior population preferred.
• BLS certification for healthcare providers required.
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
• Proficient PC skills.
• Fluency in Spanish or other languages spoken by people in the communities we serve is helpful.