Center Associate

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• A high school diploma or GED is required
• One year of customer service experience is required (more preferred)
• One to two years of experience or a two-year degree in graphic design or a related field is preferred
• Strong computer skills, including Microsoft Office and Adobe Suites are required
• Knowledge and application of printing concepts are required
• Good communication and people skills are required
• Strong analytical and math skills are required
• Highly organized and detail oriented are required
• Good project and time management skills are required
• Able to work and complete tasks independently in a quick turn environment are required
• Able to work collaboratively are required
• A high energy level is required
• Prompt, reliable, and responsible are required
• Able to lift 40+ pounds are required