Center Administrator

About the Role

This is an entry-level operations role that establishes the foundation for future growth within the organization. The Center Administrator is responsible for the overall operational functions within the center, including cleanliness, maintenance, facilities needs, supply management, and providing support to team members.

Responsibilities

• Open and close the center when needed.
• Greet new and existing clients and other visitors, and provide tours as necessary.
• Complete administrative tasks such as providing printed materials.
• Work with the Operations Director to maintain center supply inventory and ensure staff has required items.
• Ensure the center is clean, attractive, and safe for team members and clients; report issues as needed.
• Maintain furniture and therapy equipment in good working condition; arrange repairs as needed.
• Maintain records to ensure compliance with local, state, and federal mandates.
• Receive deliveries as needed.
• Ensure documentation is completed on time following established procedures.
• Report critical incidents and safety concerns according to payor requirements and company policies.
• Maintain a clean, safe, and organized environment for therapy services.
• Display required company postings in appropriate areas.
• Administer effective center operations and facilities management.
• Partner with the Operations Director to ensure team members adhere to best practices and maintain punctuality.
• Ensure effective communication with families and Behavior Technicians.
• Maintain and update client and Behavior Technician schedules in the Centria EMR system.
• Serve as a go-to person for general center-related questions, either answering them or connecting individuals with the appropriate resource.
• Ensure compliance with state and Centria guidelines; document and escalate incidents as necessary.
• Complete required training and attend meetings to maintain compliance and technical knowledge.
• Adhere to Centria’s established policies, procedures, and Code of Conduct.
• Participate in the agency-wide Compliance Program to ensure consistency with authorized services.
• Follow mandated reporting, compliance, and company guidelines.
• Report violations of Company policies or the Code of Conduct.

Requirements

• High School Diploma or equivalent (minimum requirement).
• Previous experience in a customer service role.
• Basic computer skills and working knowledge of tablets/iPads.
• Proficiency with G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
• Familiarity with ABA platforms (preferred).
• Ability to follow written instructions.
• Strong attention to detail and ability to perform repetitive tasks precisely.
• Ability to interpret and implement verbal and written clinical protocols.
• Ability to accept constructive feedback and develop skills accordingly.
• Effective time management and ability to handle multiple tasks.
• Strong interpersonal skills to build and maintain professional relationships.
• Commitment to organizational policies, client confidentiality, and HIPAA laws.
• Commitment to ongoing training and professional development.
• Effective written and verbal communication skills with clients and stakeholders.
• Strong cultural competency and flexibility.

Working Conditions

The work location varies and may include a company facility or community setting. The role may involve exposure to physically aggressive behavior from clients, requiring the use of behavior management techniques, agility, quick reflexes, and physical evasive movement.

Physical Demands

• Ability to stand, walk, sit, grasp, reach, bend, kneel, crouch, and squat.
• Ability to lift and carry objects weighing up to 75 pounds.
• Ability to push, pull, and move objects independently.
• Ability to hear, type, see, and write.

Pay

$22–$24.00 per hour.