Center Administrator

An entry-level operations role that establishes the foundation for future growth within the organization. The Center Administrator oversees overall operational functions, including cleanliness, maintenance, facilities, supply management, and team support, while providing excellent customer service.

Responsibilities

• Open and close the center as needed.
• Greet new and existing clients and visitors, and provide tours when necessary.
• Complete administrative tasks such as providing printed materials.
• Work with the Operations Director to maintain center supply inventory and ensure staff has required items.
• Ensure the center is clean, attractive, safe, and compliant with local, state, and federal mandates.
• Maintain furniture and therapy equipment in good working condition; arrange repairs as needed.
• Receive deliveries and ensure documentation is completed on time following Centria procedures.
• Report critical incidents and safety concerns per payor requirements and Centria policies.
• Maintain a clean, safe, and organized environment for therapy services.
• Display required company postings in appropriate areas.
• Administer effective center operations and facilities management.
• Partner with the Operations Director to ensure team members adhere to best practices and maintain punctuality.
• Ensure effective communication with families and Behavior Technicians.
• Maintain and update client and Behavior Technician schedules in the Centria EMR system.
• Serve as a go-to person for center-related questions, either answering them or connecting individuals with the right resource.
• Ensure compliance with state and Centria guidelines, documenting and escalating incidents as necessary.
• Complete required training, attend meetings, and adhere to Centria’s policies and procedures.
• Participate in the agency-wide Compliance Program to ensure consistency with authorized services.
• Follow mandated reporting, compliance, and company guidelines.
• Comply with Centria’s Code of Conduct and report any violations of policies or the Code of Conduct.

Requirements

• High School Diploma or equivalent (minimum requirement).
• Previous experience in a customer service role.
• Basic computer skills and working knowledge of tablets/iPads.
• Proficiency with laptop, G Suite (Gmail, Drive, Docs, Sheets, Google Meet), and ABA platforms (preferred).
• Ability to follow written instructions and use computers/software programs.
• Strong attention to detail and ability to perform repetitive tasks precisely.
• Ability to interpret and implement verbal and written clinical protocols.
• Openness to constructive feedback and commitment to skill development.
• Effective time management and ability to handle multiple tasks.
• Strong relationship-building skills with clients, coworkers, supervisors, and community members.
• Adherence to organizational policies and procedures.
• Commitment to client confidentiality and HIPAA compliance.
• Dedication to ongoing training and professional development.
• Strong written and verbal communication skills with internal and external stakeholders.
• Cultural competency and flexibility in approach.

Working Conditions

• Work location varies and may include a company facility or community setting.
• May be exposed to physically aggressive behavior from clients (e.g., kicking, pinching, punching, biting, hitting).
• Must be able to use approved behavior management techniques, requiring agility, quick reflexes, strength, and physically evasive movement.
• Physical demands include standing, walking, sitting, grasping, reaching, bending, kneeling, crouching, squatting, lifting, and carrying objects up to 75 pounds.

Pay

$22–$24 per hour.