CEM - Part-Time Customer Experience Manager

About the role

We are seeking a Part-Time Customer Experience Manager (CEM) to join our valet trash company. In this role, you will be the key point of contact for our customers, ensuring they receive professional service and support.

Responsibilities

• Provide industry-leading customer service through twice-monthly site visits, relationship building, conducting surveys, delivering dynamic customer service, maintaining regular communication, and proactive teamwork.
• Deliver valet trash equipment (bins, bags, etc.) to new and existing customers upon request.
• Actively ask customers for Google reviews and feedback to enhance services and increase online presence.
• Encourage satisfied customers to refer friends, family, and neighbors to use our services.
• Respond to customer complaints promptly and professionally, resolving issues to their satisfaction.
• Provide friendly, helpful, and professional service to ensure a positive experience for all customers.
• Maintain regular communication with customers to address any concerns and ensure satisfaction.
• Track customer interactions and report on common issues or areas for service improvement.

Requirements

• Previous experience in multifamily property management strongly preferred.
• Previous experience in customer service, ideally in a service-oriented role.
• Strong communication skills and the ability to build positive customer relationships.
• Ability to handle complaints with patience, professionalism, and empathy.
• Self-motivated, organized, and able to manage time effectively.
• Sales skills, public speaking skills, and ability to ask for referrals.
• Reliable and able to work independently.
• Comfortable using technology to manage tasks and track customer interactions.

Benefits

• Monthly, quarterly, annual, and rotating bonus pay opportunities.
• Flexible, part-time hours to fit your schedule.
• Competitive pay with potential for growth.
• Unlimited time off.

Why Join Us

• Directly impact customer satisfaction and business growth.
• Be a part of a dynamic and customer-focused team.