Cellphone Repair Specialist

About the role

As one of the largest IT asset disposition companies in the world, EPC provides seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations. You will play a vital role in supporting our mission and ensuring operational excellence.

Responsibilities

• Accurately document processing results, conditional issues, logs, product inventory, and erasure records in EPC’s Inventory Management Software.
• Clean and prepare devices for sale or transfer.
• Client consultation.
• Diagnose and troubleshoot hardware failures and software issues.
• Explain technical issues simply and provide accurate repair quotes.
• Replace broken or faulty screens, batteries, charge ports, cameras, etc.
• Track replacement parts, log work orders, and maintain a clean workstation.
• Handle equipment by packing, unpacking, wrapping, sorting, palletizing, and moving items throughout the warehouse using pallet jacks and carts.
• Maintain strict adherence to data security, quality control, and compliance standards throughout all processing activities.
• Travel in/out of state for special projects when required (optional).
• Other duties as assigned by department.

Requirements

• High school diploma or GED required.
• Working knowledge of smartphone and tablet hardware and software.
• Experience performing small component disassembly and reassembly on electronic devices while maintaining care for sensitive hardware.
• Proficient in the use of precision hand tools, heat pads, heat guns, spudgers, etc., commonly used in electronics repair and device processing.
• Self-motivated and goal-oriented with the ability to work independently while maintaining a proactive and professional approach in a production environment.
• Proficient typing skills and be able to perform constant data entry with accuracy.
• Able to communicate effectively and clearly.
• Able to collaborate within a team environment, share information, and execute managed direction.
• Possess strong problem-solving and critical-thinking abilities.
• Sitting, standing, bending, twisting, and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.

Preferred

• Apple or WISE Certification.
• Micro soldering or advanced board-level repair.

Benefits

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental and vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Career advancement opportunities
• Employee equipment discounts
• Extensive training and development programs
• Company volunteer opportunities
• An exciting career where every day is different
• A dedication to work/life balance and a holistic approach to employee support.

Pay

$17.51 per hour

Schedule

Not specified