Cedars Palestine Kitchen | Crew Member (06/26)

Job Description

Crew members are trained to deliver a memorable guest experience by greeting customers, building connections, offering suggestions, and maintaining a clean, and tidy restaurant and ensuring that vibes are warm, cozy, and welcoming.

• Providing exceptional customer service.
• Opening & closing according to restaurant procedures.
• Mise en Place. Working on prep or side tasks to stay ahead of the rush.
• Cleaning and organizing, and restocking.

Specific Responsibilities

• Greeting Customers, taking orders, offering suggestions, upselling specials, answering questions, building connections with guests including getting to know our regulars - embracing the guest experience.
• Addressing customer issues, complaints, and knowing when to call a Shift Lead for support.
• Follow SOP’s for cash handling, and processing payments.
• Complete checklists and prep lists for given shift and work alongside Shift leads on sidework projects.
• Follow Recipes and SOP’s to complete prep lists.
• Monitor dining room activity to stay on top of cleaning tables, reorganizing tables and chairs, sweeping and mopping as needed, and restocking/refilling of water and utensil Station.
• Seamlessly bounce between station to ensure orders are being fulfilled in an accurate, high standard, and timely manner, prep, and cleaning.
• Assist Shift Leads during catering order execution by holding down the floor, working on prep, or as needed.
• Maintain communication with the kitchen, team members, and leadership to ensure proper flow of orders and any issues that may arise.

Qualifications

• Previous experience with customer service preferred but not required
• High school diploma or equivalent
• A valid Food Handler Certification
• Able to frequently lift and carry up to 40 lbs.
• Able to stack, walk and move during the entire shift including frequent bending and stooping.

Details

• Because team members heavily rely on each other during any given shift, we use a pooled tip system where all gratuity is shared.
• Pay ranges from $16.60 - $17.60