Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 2

About the role

Join the Iowa Department of Public Safety as a Dispatcher/ Communications Center Specialist. Thrive under pressure, communicate clearly, and bring a commitment to public service.

What You’ll Do

• Elicit critical information from private citizens and partner agencies, ensuring accurate data is relayed to the appropriate law enforcement or emergency personnel.
• Monitor, identify, and report issues with the computerized switching system and coordinate timely repairs.
• Receive and enter road condition reports and towed vehicle updates into the statewide computer system.
• Operate two-way radios, telephones, and law enforcement data systems to support real-time communication with police, fire, and medical services.
• Retrieve and relay confidential records from the IOWA System, NCIC, and NLETS to authorized officials.
• Maintain ongoing contact with investigative officers to ensure situational awareness and officer safety during potentially dangerous interactions.

About the Department

The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa. DPS is comprised of the following divisions:

• Iowa State Patrol
• Iowa Division of Criminal Investigation (DCI)
• Iowa Division of Narcotics Enforcement
• Iowa State Fire Marshal Division
• Division of Professional Development and Support Services
• Division of Intelligence and Fusion Center
• Administrative Services Division

What We’re Looking For

We’re searching for individuals who demonstrate: Clear, calm, and professional communication under stress; Strong attention to detail and critical thinking skills; The ability to work flexible, irregular hours including nights, weekends, and holidays; A strong sense of integrity, discretion, and teamwork; Familiarity with Iowa geography or the ability to learn it quickly; Commitment to public safety and the mission of DPS.

Minimum Qualifications

• Communications Center Specialist 1: High school diploma or GED. Must pass a thorough background investigation. Must pass a physical and psychological evaluation provided by the Department of Public Safety (includes vision corrected to 20/20, normal hearing with minimal loss, and normal speech).
• Communications Center Specialist 2: Two years of full-time experience in a public safety communications role; OR Equivalent education/experience (30 semester hours in law enforcement = 1 year of experience, max 2 years substitution); OR One year of full-time experience as a Communications Center Specialist 1 within the State of Iowa.

Why Join Us?

Benefits include: Health, dental, and life insurance; Nine paid holidays, plus generous paid vacation and sick leave starting on your first day; Iowa Public Employees Retirement System (IPERS) defined benefit program; Professional development opportunities, including paid training, certifications, and conferences; Employee discounts through various vendors; A collaborative and positive workplace culture where your work truly matters.

Additional Information

Applicants are encouraged to attach a resume and cover letter to their online application. The selection process may include phone or in-person interviews and could take up to 120 days. Applicants are welcome to explore additional employment opportunities within DPS.